Index

Current FTCE/FELE Computer-Based Tests Rescheduling or Adding a Test
Exam Descriptions Cancellations and Refunds
Time Allowed for Tests Disability and Exception Accommodations
Florida Test Center Locations Eligibility and Retakes
Out-of-State Test Center Locations Check-In Process
Required Computer Skills Guidelines for Test Takers and Cheating Issues
Tutorial Score Reports for Computer-Based Tests
Fees for Computer-Based Tests Correcting Your Social Security Number or Name
How to Register Technical Help and Contact Information
Lost Password Test Preparation Guides for FTCE/FELE Tests
Updating Your Personal Information Frequently Asked Questions
Viewing Your Test Schedule Directions to Test Centers

 


Current FTCE/FELE Computer-Based Tests

  Florida Teacher Certification Examinations (FTCE)
 
General Knowledge Test - (Essay component not offered at computer-based test sites)
   
English Language Skills
   
Mathematics
   
Reading
     
  Professional Education Test
     
  Subject Area Exams (SAE)
    Business Education 6-12
    Elementary Education K-6 (formerly named Kindergarten - Grade 6)
    Exceptional Student Education K-12
    Family and Consumer Science 6-12
Guidance and Counseling PK-12
new tag Mathematics 6-12
Middle Grades Integrated Curriculum
new tag Middle Grades Mathematics 5-9
Physical Education K-12
Social Science 6-12
   
Florida Teacher Certification Examinations (FTCE)
  Subtest 1 - Leadership, Management, Personnel
  Subtest 3 - Curriculum, Finance, Law, Technology

Information regarding the addition of other computer-based tests is not yet available.

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Exam Descriptions

General Knowledge Test

Prior to July 1, 2002, the required basic skills test for teacher certification was the College-Level Academics Skills Test (CLAST). For certification purposes, the Florida Legislature replaced the CLAST with the General Knowledge Test, effective July 1, 2002. Scores received on CLAST subtests taken and passed before July 1, 2002 may be used for certification. The link for information regarding CLAST is http://www.fldoe.org/asp/clast/.

The General Knowledge Test is a basic skills achievement test containing four subtests: Mathematics (45 multiple-choice items), Reading (40 multiple-choice, passage-based items), English Language Skills (40 multiple-choice items), and Essay.

The Essay portion of the General Knowledge Test is not available on the computer. Directions for registering for the Essay are given on the Standard Testing web site, which you may access by going to www.cefe.usf.edu. When you register for the Essay, you must pay the fee of $25, which is the fee for taking the entire General Knowledge test (in total or any portion) in paper and pencil. This fee will be in addition to the computer based fee which is explained in Fees in the navigational bar above (Go to General Info and click on Fees for Computer Based Tests). 

The competencies and skills may be accessed online at http://www.fldoe.org/asp/ftce/ftcecomp.asp.

Professional Education Test

Candidates applying for a Professional Certificate may need to take the Professional Education Test. See your Official Statement of Status of Eligibility for further information.

This multiple-choice test assesses general knowledge of pedagogy and professional practices and consists of approximately 120 items.

Subject Area Examinations

Candidates applying for a Professional Certificate and those adding a subject area to a Professional Certificate may need to pass a subject area exam in the field in which they are seeking certification. See your Official Statement of Status of Eligibility.

The subject area exams are for degreed academic and some vocational subject areas. These exams measure content area knowledge, usually in a multiple-choice format. The number of items varies from approximately 80-225, depending on the subject area. English 6-12, Middle Grades English 5-9, French K-12, German K-12, and Spanish K-12 also require an essay. Spanish K-12 and French K-12 have a speaking component and are administered in a language lab, and German K-12 includes a tape-recorded interview. Speech 6-12 includes a videotaped portion.

The Elementary Education K-6 subject area exam consists of five sections administered in two sessions on the same day. No partial scores are provided for examinees who do not complete the entire test. If an examinee attends the first session but not the second, he or she will receive a failing score and must retake the entire test. This exam was formerly named Kindergarten - Grade 6.

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Elementary Education K-6 Exam
Session 1 (135 minutes)
(1) Language Arts
(2) Social Science
(3) Physical Education, Health, Music, and Visual Arts
Lunch break  (55 minutes)

Session 2  (125 minutes)

(4) Science and Technology

  (5) Mathematics

The competencies and skills for all FTCE and FELE tests may be accessed online at http://www.fldoe.org/asp/ftce/ftcecomp.asp.

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Time Allowed for FTCE/FELE Computer-Based Tests

The time allowed for the FTCE/FELE computer-based tests is the same as that allowed for the pencil and paper tests. The chart below summarizes the total time allowed, in minutes, and the approximate number of items for each test.

time summary chart

time for FELE exams

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Florida FTCE/FELE Computer-Based Test Center Locations

The FTCE/FELE computer-based exams will be offered at flexible times and locations on a semi-continuous basis throughout the year. Each test center sets their own days and hours of operation. To view the available times for testing you must log on www.catglobal.com using your Test Taker ID. If you don't yet have your Test Taker ID you need to go to www.catglobal.com and register as a Test Taker. To find the times available for an exam, you must begin the registration process as if you were going to actually register for an exam. You must first choose the test you want, and then the site. Notice that there are 2 different locations for some cities. On the Select a Test Center screen, use the arrow on the drop down menu to choose the site you prefer (See the pictures below the chart of test locations). Next, you will be able to select from the times (months/days/hours) available, by choosing a month and then clicking on a day. The times available will appear for your selection. If you just want to view the possible selections without actually registering, you may quit before paying. If you want to finish the registration, you have that option.

FTCE/FELE computer-based exams are administered in testing centers in each of the following Florida locations:

Please note that we offer 2 types of testing sites: university/college sites and Promissor sites. Some cities have both a university site and Promissor site. You may click on the name of the Center to see address and/or driving directions to that Center.

City University/College Site Promissor Site
Boca Raton

Florida Atlantic University

 
Boynton Beach   Promissor Test Center 1056
Coconut Creek Broward Community College  
Ft. Lauderdale   Promissor Test Center-1057
Ft. Myers** Florida Gulf Coast University Promissor Test Center-1058
Gainesville Promissor Test Center-1059
Hollywood> Promissor Test Center-1065
Jacksonville** Florida Community College Promissor Test Center-1060
Lake Mary   Promissor Test Center-1070
Lakeland Florida Southern College  
Marianna  Chipola College  
Melbourne Brevard Community College  Promissor Test Center-1072

Miami**

Miami Dade College - InterAmerican
Miami Dade College - Kendall
Miami Dade College - North
Promissor Test Center-1061
Ocala Central Florida Community College  
Orlando** University of Central Florida

Promissor Test Center-1055 (near Disney)

Ormond Beach   Promissor Test Center-1068
Pensacola University of West Florida  
Sarasota    Promissor Test Center-1073
St. Petersburg   Promissor Test Center-1066
Tallahassee Florida State University  
Tampa** University of South Florida Promissor Test Center-1064

**Ft. Myers, Jacksonville, Miami, Orlando, and Tampa each have more than one testing site available. You must be careful you choose the one you want during the registration process. If you select a city such as Orlando, where there is more than one testing site, notice you must use the arrow to access the drop down menu to see both sites, as illustrated in the pictures below. Scroll down this page to see the complete directions for registration.

 

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Out-of-State FTCE/FELE Computer-Based Test Center Locations and Hours

The FTCE computer-based exams are offered at flexible times and locations on a semi-continuous basis throughout the year. Each test center sets their own days and hours of operation. To view the available times for testing you must log on to www.catglobal.com using your Test Taker ID. If you don't yet have your Test Taker ID you need to go to www.catglobal.com and register as a Test Taker. To find the times available for an exam, you must begin the registration process as if you were going to actually register for an exam. During the registration process you will be able to select from the times (months/days/hours) available, by choosing a month and then clicking on a day. The times available will appear for your selection. If you just want to view the possible selections without actually registering, you may quit before paying. If you want to finish the registration, you have that option. Out-of-state computer-based test centers include the following locations. You may click on the name of the city for the address and/or driving directions.

Birmingham, Alabama Promissor Test Center-3321
Marietta, Georgia Promissor Test Center-1128
Norcross, Georgia Promissor Test Center-1120
Pittsburgh, Pennsylvania Promissor Test Center-3973
Raleigh, North Carolina Promissor Test Center-3443
Rochester, New York Promissor Test Center-0185
Springfield, Illinois Promissor Test Center-1440

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Required Computer Skills

Minimal computer skills are required to complete the tests. As an examinee, you need to be comfortable with a Windows environment and with how to use a mouse, including clicking, double-clicking, dragging, and scrolling. You will have the opportunity to complete a short tutorial before beginning the exam to ensure that you are able to respond to questions appropriately. All the exams contain only multiple-choice questions.

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Tutorial

After being seated for your computer-based test, you will have the opportunity to go through the tutorial before the actual test. The tutorial demonstrates how to move from question to question, how to mark and change answers, and how to review test questions at the end of the test and/or as the test progresses. You will learn how to access help and about the scrolling features of the software. You may view screen shots of the tutorial now to get some idea of what to expect, by clicking on the tutorial link in this paragraph. The popup tutorial screens on this web site are merely screen shots of the tutorial and are not interactive.

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Fees for FTCE/FELE Computer-Based Tests

chart of test fees

fee chart for FELE

All payments to take exams must be made by credit card or electronic check during the Internet-based registration process. When you receive your credit card or bank statement, the payee will be identified as either Promissor, Inc. or Cat Inc. If your credit card is denied, you will get a message saying so during the registration process. You will not be able to complete your registration until you provide a valid payment.

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How to Register for a FTCE/FELE Computer-Based Test

Registration is available only online and only with payment by credit card or electronic check. You are responsible for making any registrations or cancellations of your own exams, using your Test Taker ID and password, at www.catglobal.com.

To register for a computer-based test on or after October 1, 2007, please go to www.fl.nesinc.com.

If you are an AOL user or have technical problems, please make sure you read Technical Support and Contact Information and Frequently Asked Questions.

Register as a Test Taker:

Schedule a Test:

You are responsible for mistakes made during the registration process. Please review all registration dates and test names before finalizing payment. Confirmation emails should also be reviewed for accuracy.

To schedule a test, click on Schedule a Test, which now appears on the left hand side of the screen under My Tasks.

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Some AOL users may not receive the confirmation email. Be sure to check your junk or spam folder to see if the email is there. Confirmation can also be done by logging in and clicking on View Schedule under My Tasks. All scheduled tests should appear. Clicking on the individual test name will bring up the receipt with pertinent information.

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Viewing Your Test Schedule

To view your current test schedule, go to www.catglobal.com and log in using your Test Taker ID and password. After you are logged in, click on View Schedule under My Tasks on the left side of the screen. You will be able to see the tests for which you are currently registered. You can then click on the name of the test to view the official receipt for that test. You also have the option of changing or canceling the test. If you just need to change your test day/time, you may use the Reschedule option; however, if you need to change your test site, you must first Cancel your test and then schedule a new one, in order to access the screen which has the dropdown menu with the test center locations.

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Lost Password

You may recover a lost password by going to www.catglobal.com and clicking on the Lost Password link on the home page. Enter the requested information. If you enter all the information exactly as you entered it when you set up your Test Taker account, the password should be sent to you immediately. If you cannot enter the information, you must contact customerservice2@pearson.com. If you do not hear back within 24 hours, you may contact CBT@usf.edu

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Updating Your Personal Information

You may update your personal information by returning to the CATGlobal Web site at www.catglobal.com and entering your Test Taker ID and password during the log in process. After you log in, your personal options (Frequently Asked Questions, Change Password, Update Account, and Log Out) will automatically appear under User Information on the right. If you have moved or changed your email address, it is very important that you update the information in your testing account. Score reports will be sent to the address listed in the account and confirmations will be sent to the entered email address.

If you have not yet taken your test, then any changes made to your personal information, including your address, will be used to mail your score report to you.

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Rescheduling or Adding a Test

Rescheduling or cancellation of your exam must be done online by you, using your Test Taker ID and password, at www.catglobal.com.

Rescheduling a Test
You must reschedule a test by returning to the Web site at www.catglobal.com and entering your Test Taker ID and password during the log in process. After you log in, your personal options (Schedule a Test, View Schedule, and Test Records) will automatically appear under My Tasks on the left. When you click on View Schedule, you should see a list of tests you have scheduled. At the end of each listed test, Reschedule and Cancel will be listed underneath the options section. If you just need to change your test day/time, you may use the Reschedule option; however, if you need to change your test site, you must first Cancel your test and then schedule a new one, in order to access the screen which has the dropdown menu with the test center locations.

Adding a Test
You may add a test by returning to the CATGlobal Web site at www.catglobal.com and entering your Test Taker ID and password during the log in process. After you log in, your personal options (Schedule a Test, View Schedule, and Test Records) will automatically appear under My Tasks on the left. Click on Schedule a Test and continue through the registration process.

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Cancellations and Refunds

You are responsible for making any cancellations by the required 24-hour deadline. Cancellations must by done online, using your Test Taker ID and password, at www.catglobal.com.

Canceling a Test
You must cancel a test by returning to the CATGlobal Web site at www.catglobal.com and entering your Test Taker ID and password during the log in process. After you log in, your personal options (Schedule a Test, View Schedule, and Test Records) will automatically appear under My Tasks on the left. When you click on View Schedule, you should see a list of tests you have scheduled. At the end of each listed test, Reschedule and Cancel will be listed underneath the options section. Choose Cancel and follow the prompts. When canceling, you should receive a message on the screen that states a refund is due.

If you cancel within the 24 hour window or miss your test you must wait until the next day to reregister. If you are an AOL user or have technical problems, please make sure you read Technical Support and Contact Information and Frequently Asked Questions.

Refunds
To cancel a test and receive a refund, you must cancel at least 24 hours before your appointment. If you cancel within 24 hours of your scheduled exam or you fail to arrive or arrive too late at the test site to be seated, you will not receive a credit because of the expenses incurred for reserving the computer time and downloading the test.

If you use a credit card to pay for your test, you will receive a credit back on your credit card account. If you use an electronic check, then you must contact Promissor to begin the refund process. The candidate is given the option to receive a check which takes approximately three weeks or supply a credit card # and expiration date which will be put back on their card within 3-5 business days.

If you fail to take, retake, or complete a test for which you are registered, no fees or charges will be refunded; however, there are two conditions under which you may receive a voucher for a subsequent test registration:

The term immediate family is defined as the examinee's spouse and the grandparents, parents, brothers, sisters, children, and grandchildren of both the examinee and the spouse.

To request a voucher:

  1. Send an email to CBT@usf.edu, stating the reason you were prevented from taking the test. Please include your name, the test date, test site, the name of the test, and an email address, AND

  2. Fax or mail (see phone and mailing address below) documentation: In the case of illness or injury, a signed letter attesting to the illness or injury from a medical doctor, physician's assistant, or nurse practitioner on official letterhead stationery. Letters written on prescription forms are not acceptable; however, "return to work" authorization letters are acceptable. OR In the case of a death, a dated newspaper obituary or a dated funeral program stating your relationship to the deceased.

    Fax: 813.974.5132
    Mailing Address: CBT FTCE/FELE Testing, 4202 E. Fowler Ave. FAO199, Tampa, FL 33620

The letter and the documentation of illness, injury, or death must be received in the FTCE/FELE CBT office within 30 calendar days (including weekends and holidays) after the missed test date.

Vouchers are not given for traffic or weather-related delays or cancellations, unless the testing center itself has closed.

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Disability and Exceptions Accommodations

According to rule 6A-4.0021(6)(a)(b) FAC, a person with a disability means any person who has a physical or mental impairment that substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment as defined in the Americans with Disabilities Act, Section 35,104(1)(2)(3)(4). Examinees requesting special arrangements must be certified as having a disability by a licensed psychologist or physician. In the absence of such certification, the examinee may submit disability documentation for accommodations provided during the examinee's baccalaureate or graduate program. Any documentation presented must describe the disability.

You must request special arrangements before you register for your test. Special arrangements, such as extra time, may be made for examinees who have visual impairments, hearing impairments, physical disabilities, or specific learning disabilities. Reasonable accommodations will be provided where possible.

To request special accommodations before registering for an FTCE/FELE computer-based test you must complete the following steps:

You first need to create a Test Taker account to get your ID and password. Go to www.catglobal.com and follow the directions on where to click if you wish to register for the Florida Teacher Certification Examinations. When you register as a Test Taker you will only be providing the personal information necessary to establish a testing account, not registering for a specific test.

Mail or fax the following 2 letters:

1. Request Letter: (Attn: Computer-Based Testing) including:

If you have to retake a test and desire accommodations on subsequent tests, you must resubmit a request letter by mail if you are requesting different accommodations than those approved for the previous test. If you are requesting the same accommodations that have already been approved, you may email your request.

2. Medical Letter: Include documentation, on official letterhead stationery (including physician name, address, and telephone number), from a medical doctor, licensed psychologist (including license number), or college/university official. The documentation must meet the following criteria:

Once the documentation is on file you do not need to resubmit documentation unless the documentation is more than three years old.

Please put Attn: Computer-Based Testing / Special Accommodations on all correspondence.

Fax:  813.558.5493
Mail:  FTCE / FELE Test Registration
P.O. Box 17900
Tampa, FL 33682-7900

You will be notified by email when the documentation has been verified and registration may take place. Do not register for a test until after verification is complete; the arrangements must be completed before registration. Approval for an accommodation does not mean that you are registered for a computer-based test.

Please email CBT@usf.edu with any questions regarding disability accommodations.

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Eligibility and Retakes

No one may retake any test or subtest less than 31 days after completing the same test or subtest. For example, if you test on September 3rd, you must count to the 31st day (or October 4th), with the first day being September 4th to determine the next valid exam day. If you retake an exam within 31 days, your second test score will be invalidated. At the test site, you will be asked to sign a statement regarding eligibility and the Guidelines for Test Takers.

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Check-In Process

You will not receive an admission ticket when you register for a computer-based test. Instead, you will receive an email confirmation. It is recommended that you bring your email confirmation to your testing appointment, as it has important information including your Test Taker ID, password, appointment time, and directions to the test center. If the Time: says 1:00 PM, it means your test begins at 1:00 PM and you should arrive before 1:00 PM. If you arrive even a few minutes late for your scheduled test, the testing center may not be able to accommodate you.

You are expected to bring your Test Taker ID and password with you to the test center. If you do not have your ID and password, the test center staff will have access to that information.

Beginning January 1, 2007, your primary ID must be government-issued. No exceptions. You must bring 2 valid and unexpired forms of ID that are printed in English. The primary ID must have a clear photo and your signature, such as a driver's license, state-issued ID card, U. S. military ID (with visible signature), or passport. A student ID, even from a state university, is NOT acceptable for the primary form of ID. The second ID must have either a photo or a signature, such as a Social Security card or student ID. If you do not have the proper ID, you will NOT be permitted to test.

Please make sure your registration is under the same name indicated by your identification. If you have had a legal name change, you must bring an original, official legal document that indicates both your former and changed names clearly within that document. The legal document may be a marriage certificate, divorce decree, certificate of naturalization showing a new name, or a court order.

In addition, a photograph will be taken of you. You will receive a copy of the Guidelines for Test Takers, and you must sign the logbook. Signing the logbook indicates your agreement with the following statement:

I have received, read, and agree to abide by the Guidelines for Test Takers. I understand that any failure to abide by the Guidelines for Test Takers may result in my disqualification. I understand that I may be monitored by camera and/or video recorded at any time while in the testing suite. In the event that I pay any fees for testing by credit card, including payments made through the CATGlobal Network Web site, I agree to pay such amounts in accordance with my credit issuer agreement.

If you are testing out of state you will sign a slightly different logbook statement and a separate statement called the Examinee Agreement for Computer-Based Testing.

When you are being checked in, please review and verify your account information. Check your mailing address for accuracy (including apartment #'s) and your Social Security number. If any information is incorrect the test center staff can make the necessary changes. Any incorrect information could delay your score report.

When you are seated at the computer for your test, you must enter the ID and password you received when you registered as a Test Taker. You will not be permitted to take personal belongings to the computer workstation. These must be stored as directed by the test site personnel. Please note that water bottles are not allowed in the testing room.

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Guidelines for Test Takers

FTCE/FELE Guidelines for Test Takers
Institute for Instructional Research and Practice

By taking a computer-based test at an Institute center, you agree to abide by the following rules and procedures:

1. You may not retake the same test any sooner than the 31st day after the previous administration of the same test NOR any sooner than the 31st day after completing a score verification session, in Tallahassee, for the same test. If you do retake the same test, in either paper-and-pencil format or computer-delivered format, sooner than the 31st day, the score from the retake administration will be invalidated.

2. Your test will be monitored continuously and may also be videotaped.

3. Do not bring any materials into the testing room except those specifically indicated by the test administrator. Your personal belongings will be stored securely. Examples of personal belongings include bags (such as purses, backpacks, briefcases, and packages), hats, outerwear, computers, books, written materials, cellular phones, pagers, and good luck charms.

4. If you have a question regarding use of the testing system hardware or software, signal the test administrator; he or she will come to the testing room. Your test administrator will indicate how to summon assistance. Test administrators will not answer any questions regarding the content of a test. Direct all questions or concerns regarding test content to cbt@usf.edu.

5. Your test may be stopped and you may be removed from the testing center if you exhibit behavior that could compromise the integrity of test content or jeopardize the safety of testing center occupants. This includes, but is not limited to the following:

You may or may not receive a warning before your test is stopped. Refunds will not be given for tests in which suspicious behavior was proven to occur. All appeals will be handled through the Institute.

6. If you need to leave the testing room for any reason, signal the test administrator and wait inside the testing room until you are escorted out. You may not leave the testing center while your test is in progress.

7. When your test is complete, signal the test administrator and wait inside the testing room until you are escorted out. Please remove all your test materials from the testing room. If you use scratch paper, it will be collected and counted as you fill each page and request another, and upon completion of your test. Failure to return scratch paper may result in the cancellation of test results.

If you have any questions or concerns about these procedures, please speak to the test administrator before beginning your test.

Cheating Issues

Please be advised that if an examinee is found to be cheating or possessing a prohibited aid, that information will be reported to the Department of Education and, as a result, the test score(s) for that test administration may be invalidated. If a test score is invalidated due to an examinee cheating or possessing a prohibited aid, that information will be forwarded to the Bureau of Educator Certification and Professional Practices Services for further review and investigation.  

Cheating is any unauthorized activity that impairs or alters the circumstances of the examination as a measure of the knowledge or skills it was designed to assess, including but not limited to the following:

You cannot bring any of the following prohibited aids to the test room. They include: cell phones or any other electronic communication or recording device such as a beeper, personal digital assistant (PDA) such as a Palm Pilot, or listening device such as a compact disc or tape player. Also prohibited are written notes, scratch paper, and communication of any kind between examinees. You cannot bring dictionaries or other books of any kind; correction fluid or any correction tapes or substances; rulers, slide rules, protractors, compasses; Timex Data Link TM wrist watches or calculator watches; laptop computer or any computer (except if approved for an examinee with a disability); or calculators except those provided by the test site.

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Score Reports for FTCE/FELE Computer-Based Tests

Original Score Report
An unofficial Pass/Not Pass will appear on screen at the end of your test.

You will not get a printed copy of your unofficial score at the time of your test; the test centers are not allowed to print out the score screens. No scoring information is available over the phone. Scores for computer-based tests will not be available on the Internet.

You will be mailed two original score reports approximately two weeks after the date of testing. Please allow for mailing time before contacting us regarding a score report; however, if you have a concern, you may contact us at CBT@usf.edu.

Please note, each test generates an individual score report which may or may not reflect scores from other recently completed tests at the time the score report is printed. For example, if you take the Professional Education test on one day and the General Knowledge test(s) a short time later, the score report for General Knowledge may not reflect the new Professional Education score and/or the score report for the Professional Education test may not reflect the scores from the most recent General Knowledge test(s). However, the two score reports together will provide verification of your scores for all tests.

Previously, applicants have been responsible for sending one original score report to the Florida Department of Education, Bureau of Educator Certification, as a part of the application process for a Florida Professional Educator's Certificate. Beginning with the April 2003 administration, scores will be sent automatically to the Bureau of Educator Certification. Therefore, it is no longer necessary for applicants to send an original score report to the Bureau.

At the beginning of the test you will have the opportunity to authorize the release of scores to a Florida college or university and/or a Florida school district at no charge. We cannot stop scores from being sent once you include this information and start your test. If you want a copy of your score report sent to an additional college, university, or school district after you have taken your test, you must mail one of your copies to the institution or district. The score report comes on one page that can be separated into two parts with exactly the same information.

If you do NOT receive your score report, contact the computer-based testing office at CBT@usf.edu within 5 weeks after your test date. A replacement score report will be mailed to you at no charge. If you fail to notify the computer-based testing office within 5 weeks of your exam date, you will be required to pay $10 for a new score report.

Duplicate Score Report
To obtain a duplicate score report, send a request with your name, Social Security number, mailing address, test name(s) and date(s) requested and $10.00 (personal check or money order payable to FTCE/FELE-USF) to the FTCE/FELE-USF office in Tampa. Be sure your current address and telephone number appear on your check, money order, or cashier’s check. Duplicate score reports will be mailed only to the examinee. Send your request to:

FTCE / FELE Test Registration
P.O. Box 17900
Tampa, FL 33682-7900

Two identical, official duplicate score reports will be mailed to you within 10 days after your complete order with payment is received in the FTCE/FELE-USF office. If you want a copy of your score report sent to a college, university, or school district in addition to the one(s) you indicated at the beginning of your computer-based test, you must mail one of your copies to the institution or district. The score report comes on one page that can be separated into two parts with exactly the same information.

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Correcting Your Social Security Number or Name

Correcting Your Social Security Number
If your Social Security number is incorrect on your score report, it is a result of the wrong number being entered during the registration process as a Test Taker on the Promissor website. An incorrect Social Security number could result in an incomplete score report that does not reflect your scores for all of the tests you have taken. It could also result in incomplete or no information being transmitted to your district or college/university or the FDOE certification office.

Examinees need to correct their own Social Security number by completing both of the following two steps:

If faxed, the letter should be addressed to CBT Testing on the cover sheet and faxed to:
813.974.5132

If mailed, the letter should be addressed to:
FTCE / FELE Test Registration, Attention CBT Testing
P.O. Box 17900
Tampa, FL 33682-7900

When the Social Security number is updated for a computer-based test, an updated report will be sent to the Florida Department of Education and to Certification automatically. If you need to receive a new score report, then please request a duplicate score report by following the appropriate directions on this Web site. The examinee is responsible to give one copy of the duplicate score report to the school district.

Correcting Your Name
If your name is incorrect on your score report, you must correct it. An incorrect name could result in an incomplete score report that does not reflect your scores for all of the tests you have taken. It could also result in incomplete or no information being transmitted to your district or college/university or the FDOE certification office.

Examinees need to correct their names by completing both of the following two steps:

If faxed, the letter should be addressed to CBT Testing on the cover sheet and faxed to:
813.974.5132

If mailed, the letter should be addressed to:
FTCE / FELE Test Registration, Attention CBT Testing
P.O. Box 17900
Tampa, FL 33682-7900

When your name is updated for a computer-based test, an updated report will be sent to the Florida Department of Education and to Certification automatically. If you need to receive a new score report, then please request a duplicate score report by following the appropriate directions on this Web site. The examinee is responsible to give one copy of the duplicate score report to the school district.

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Technical Help and Contact Information

If you are experiencing technical problems or are an AOL user make sure you read Frequently Asked Questions. If you are a Satellite user, please see the note below. If you are unable to solve your problem, you may email customerservice2@pearson.com for help with technical problems registering for a computer-based test. Technical problems include only problems related to the actual online registration process. Before you email, please go over the complete directions included on this web page.

If you have any computer-based testing problem that cannot be resolved by reading all of the information contained on this Web site, you may email CBT@usf.edu. Registrations and cancellations cannot be made through this address. We will not respond to any questions/comments relating to paper and pencil tests.

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Test Preparation Guides for FTCE/FELE Tests

Test preparation guides are available to help candidates prepare for the FTCE/FELE tests. FTCE/FELE guides are each approximately 30 pages in length and include a description of the test, a list of competencies and skills tested, and sample test items. The guides are not intended as an all-inclusive source of general knowledge, nor is it a substitute for college course work. The sample items are not an exact representation of the content of the actual test. Instead, the guide is intended to help candidates prepare for an examination by presenting an overview of the content and format of the examination.

It is to the candidate's advantage to order study materials well in advance of the test date. Copies of FTCE/FELE study materials may also be found in many Florida university libraries and in a limited number of college bookstores.

You have several options for obtaining test preparation guides, which are $5.20 each (Florida residents add 7% sales tax for a total of $5.62) and may be purchased from the University of South Florida online, by mail, or in person.

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This page was last updated on July 24, 2007.